Last Updated: September 2026

Thank you for shopping with www.bharathoney.com.

We aim to process and deliver your order as quickly and safely as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

Most orders are processed within 24 hours of receiving the order.

Our daily order processing cutoff time is 11:00 A.M.

Orders received after the cutoff time may be processed on the next working day.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Time

Most domestic orders are normally delivered within 2–4 business days after dispatch.

Delivery time may vary depending on:

• Delivery location;
• Courier service availability;
• Public holidays;
• Weather conditions;
• Transport delays;
• High order volumes; or
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to ensure your order reaches you as quickly as possible.

3. Shipping Charges

We offer free shipping on eligible orders of ₹550 and above.

For orders that do not qualify for free shipping, the applicable shipping charge, if any, will be displayed during checkout.

4. High Order Volume

During festivals, promotions, special offers or other high-volume periods, order processing or delivery may take slightly longer than usual.

If there is a significant delay in dispatching your order, we will make reasonable efforts to inform you through phone, email, SMS or WhatsApp.

5. Shipment Confirmation and Tracking

Once your order is dispatched, shipment confirmation and tracking details may be shared with you through:

• Email;
• SMS;
• WhatsApp; or
• Your order/account page on our website.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

You may also use the Track My Shipment facility available on our website, where applicable.

6. Delivery Address

Please make sure that your:

• Name;
• Phone number;
• PIN code; and
• Complete delivery address

are correct before placing your order.

Incorrect or incomplete delivery information may cause delays or unsuccessful delivery.

If an order needs to be shipped again because incorrect or incomplete information was provided by the customer, additional shipping charges may apply.

7. Delivery Attempts

Courier partners may contact you before or during delivery.

Please ensure that the provided phone number is active and that someone is available to receive the shipment.

If delivery cannot be completed after reasonable delivery attempts, the shipment may be returned to us.

If re-dispatch is requested, additional shipping charges may apply where the failed delivery was caused by incorrect customer information or non-availability at the delivery address.

8. Damaged or Leaking Shipment

If your package arrives damaged, broken or leaking, please contact us preferably within 24 hours of delivery.

Please share:

• Order number;
• Photos of the outer package;
• Photos of the damaged product;
• Photo of the shipping label; and
• Video, if useful.

WhatsApp / Phone:
7815900200 /
9399951704
Email:
info@bharathoney.com

We will review the issue and provide an appropriate replacement, refund or other resolution as applicable.

For complete details, please refer to our Refund, Return Policy.

9. Wrong or Missing Product

If you receive the wrong product or an item is missing from your order, please contact us with your order details and relevant photographs.

After verification, we will take the appropriate steps to resolve the issue.

10. Delayed Delivery

Occasional delivery delays may occur because of courier, weather, transport, holiday or other external conditions.

If your order is taking longer than expected, please contact us and we will help check the shipment status.

11. Shipping Coverage

We currently ship to serviceable locations within India.

Delivery availability may depend on the PIN code and coverage provided by our courier partners.

If delivery is not available to a particular location, we may contact you regarding alternative arrangements or cancellation and refund, where applicable.

12. Contact Us

For any shipping or delivery-related questions, please contact:

Bharat Honey / Bharat Unani Pharmacy

WhatsApp / Phone:
7815900200 /
9399951704
Email:
info@bharathoney.com

Address:
Plot No. 20,
Mailardevpally IDA,
Hyderabad – 500005,
Telangana, India.

We value your trust and aim to make every Bharat Honey delivery simple, safe and reliable.