Refund and Returns Policy

Last Updated: September 2026

At Bharat Honey, customer satisfaction and product quality are extremely important to us. We take great care in sourcing, processing, packing and dispatching our honey and other products.

If you experience any problem with your order, please contact us and we will make every reasonable effort to resolve the issue fairly and promptly.

1. Return Request Period

Customers may request an eligible return within 2 days (48 hours) from the date of delivery.

To initiate a return, please contact us with:

Order number
Customer name
Product name
Reason for return
Photographs or videos, wherever applicable

WhatsApp / Phone:
7815900200 /
9399951704
Email:
info@bharathoney.com

Requests involving defective, damaged, incorrectly supplied or otherwise non-conforming products will be handled in accordance with applicable consumer laws.

2. Change-of-Mind Returns

Because honey and many of our products are food products intended for human consumption, we normally accept change-of-mind returns only when:

The product is unopened;
The original seal is intact;
The product has not been used;
The packaging is in resalable condition; and
The return request is made within 2 days of delivery.

For hygiene and food-safety reasons, opened or used food products generally cannot be returned merely because the customer has changed their mind or does not personally prefer the taste, aroma, colour, thickness or texture.

This does not affect complaints relating to damaged, defective, incorrectly supplied or otherwise non-conforming products.

3. Return Shipping Cost

For an eligible change-of-mind return of a correctly supplied and non-defective product, the customer will be responsible for the return shipping charges.

If a return or replacement is required because:

We supplied the wrong product;
The product reached you damaged or leaking;
There is a verified product defect; or
The error occurred on our part,

Bharat Honey will arrange or reimburse reasonable return/replacement shipping costs, as applicable.

There is no restocking fee.

4. Damaged, Leaking or Broken Packages

If your order arrives damaged, leaking, broken or otherwise affected during transportation, please contact us preferably within 24 hours of delivery so that we can resolve the matter quickly.

Please send us:

Your order number;
Photographs of the outer shipping package;
Photographs of the damaged product;
Photograph of the shipping label; and
A short description or video showing the damage, where useful.

Send the details through WhatsApp / Phone:
7815900200 /
9399951704
or email us at
info@bharathoney.com.

Depending upon the nature and extent of the damage, we may offer an appropriate replacement, refund or other resolution.

5. Wrong Product Received

If you receive a product different from what you ordered, please contact us as soon as possible and provide:

Your order number;
Photograph of the product received; and
Photograph of the shipping label/package.

After verification, we will arrange the appropriate replacement or other suitable resolution at no additional cost to you.

6. Quality-Related Complaints

Honey is a natural agricultural product, and its colour, aroma, flavour, thickness and rate of crystallisation can naturally vary depending upon:

Floral source;
Geographic source;
Season;
Temperature;
Natural glucose-to-fructose composition;
Moisture content; and
Storage conditions.

These natural variations do not automatically indicate a product defect.

However, if you believe that there is a genuine quality or safety problem with a product, please contact us with your order and batch details.

We may request photographs, videos, the remaining product or other reasonable information so that our quality-control team can investigate the complaint.

7. Honey Crystallisation

Crystallisation is a natural characteristic of honey and does not, by itself, indicate adulteration or poor quality.

Different varieties crystallise at different speeds. Some honey varieties may remain liquid for a long time, while others may crystallise relatively quickly. Some may crystallise partially, while others may crystallise completely, depending upon their natural sugar composition and storage temperature.

Crystallised honey remains usable.

If you prefer liquid honey, place the tightly closed jar in gently warm water until the crystals gradually dissolve.

Avoid boiling or strongly heating the honey.

Crystallisation alone is therefore not considered a defect and is not ordinarily a reason for replacement or refund.

8. Natural Variation in Honey

Bharat Honey sources honey from different floral and geographical sources.

Since honey is a natural product, two batches of the same variety may not always have exactly the same:

Colour;
Aroma;
Flavour;
Thickness;
Clarity;
Crystallisation pattern; or
Natural sediment/pollen appearance.

Such reasonable natural variations are expected in minimally processed natural honey and do not necessarily indicate a quality problem.

9. Return Procedure

Before returning any product, please contact Bharat Honey so that we can review the request and provide appropriate return instructions.

Approved returns should be securely packed to prevent leakage or damage during transportation.

Where applicable, please include:

Order number;
Name and contact number;
Proof of purchase; and
Reason for return.

Unless Bharat Honey has arranged collection separately, approved returns may be sent to:

Bharat Unani Pharmacy
Plot No. 20,
Mailardevpally IDA,
Hyderabad – 500005,
Telangana, India.

WhatsApp / Phone:
7815900200 /
9399951704

Please do not send a product back without first contacting us regarding the return.

10. Inspection of Returned Products

After an eligible returned product reaches us, we may inspect:

Product condition;
Packaging;
Seal;
Batch details; and
Reason for return.

We will inform you whether the refund, replacement or other resolution has been approved.

A return request may be declined where, for example:

A change-of-mind product has been opened or substantially used;
The product has been damaged after delivery through improper handling or storage;
The returned product is materially different from the product originally supplied;
Required purchase information cannot reasonably be verified; or
The claim is otherwise found to be fraudulent or unsupported.

Nothing in this policy is intended to restrict rights available to consumers under applicable law.

11. Refunds

Once an eligible refund is approved, we will initiate the refund through the original payment method wherever reasonably possible.

Bharat Honey will normally initiate an approved refund within 5–7 business days after approval.

The time required for the refunded amount to appear in your account may vary depending upon your bank, card issuer, UPI provider or payment gateway.

For Cash on Delivery orders, we may request appropriate bank or UPI details to process the refund.

Original delivery charges may not be refundable for a change-of-mind return unless otherwise agreed by Bharat Honey.

Where the return results from an error attributable to Bharat Honey, applicable shipping costs will be handled appropriately.

12. Replacements

Depending upon the circumstances and stock availability, Bharat Honey may offer a replacement instead of a refund for:

Products damaged during delivery;
Leaking products;
Incorrect products;
Missing products; or
Verified defective products.

If the same product is unavailable, we may offer an alternative product of equivalent value or a refund, subject to customer agreement.

13. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been packed, processed or handed over to the courier, cancellation may no longer be possible.

If the shipment has already been dispatched, the applicable return conditions mentioned in this policy will apply after delivery.

To request cancellation, contact us immediately at:

WhatsApp / Phone:
7815900200 /
9399951704
Email:
info@bharathoney.com

A cancellation request is considered confirmed only after Bharat Honey acknowledges the cancellation.

Bharat Honey Purity Commitment

14. ₹1,00,000 Adulteration Challenge

Bharat Honey stands behind the authenticity and purity of the honey sold under our brand.

Subject to the conditions stated below, if a bottle of Bharat Honey is scientifically established to contain deliberate adulteration through appropriate laboratory testing, Bharat Honey offers a reward of:

₹1,00,000 per qualifying bottle

in addition to refunding the purchase price of the qualifying bottle.

15. Conditions of the Adulteration Challenge

For a claim under the ₹1,00,000 Adulteration Challenge to qualify:

The product must be an original Bharat Honey product purchased through Bharat Honey or an authorised sales channel.
Valid proof of purchase should be provided wherever reasonably available.
The bottle, label, batch number and manufacturing/packing details must be identifiable.
The sample must not have been contaminated, mixed, diluted, tampered with or improperly stored after purchase.
The laboratory examination must be performed by an independent laboratory with appropriate accreditation and competence for the relevant honey test or analytical method.
Where NABL accreditation is relied upon, the relevant test or analytical method should fall within the laboratory’s applicable accredited scope.
The laboratory report must clearly identify the product/sample tested and provide sufficient information regarding the test method and findings.
The laboratory result must scientifically establish the presence of adulteration and not merely identify natural variation in composition, floral profile, moisture, pollen profile, crystallisation, colour, flavour, aroma or other characteristics that may naturally vary in honey.
Bharat Honey must be provided with the complete original laboratory report and reasonable supporting documentation required to verify the claim.
Bharat Honey may verify the authenticity of the laboratory report directly with the issuing laboratory.
In the event of conflicting or inconclusive test results, Bharat Honey may request confirmatory analysis by another mutually acceptable, appropriately accredited independent laboratory.

The challenge is intended to address scientifically demonstrated adulteration, not differences in taste, colour, aroma, consistency, crystallisation or other natural characteristics of honey.

16. Laboratory Testing

Honey authenticity can be a technically complex subject.

No single visual or household test—such as:

Putting honey in water;
Burning honey;
Testing it on paper;
Looking at thickness;
Checking whether ants approach it; or
Observing whether it crystallises,

can conclusively establish whether honey is adulterated.

Claims under the Bharat Honey Adulteration Challenge therefore need to be supported by appropriate scientific laboratory analysis.

17. Laboratory Charges

Where a qualifying claim successfully establishes adulteration in accordance with the terms of this challenge, Bharat Honey will also reimburse reasonable laboratory testing charges, subject to submission of the original laboratory invoice and supporting documentation.

18. Fraudulent or Manipulated Claims

Bharat Honey reserves the right to reject claims involving:

Tampered samples;
Substituted products;
Falsified reports;
Manipulated documentation;
Intentional contamination;
Misrepresentation; or
Other fraudulent activity.

This provision does not affect genuine customer complaints or legitimate independent testing.

19. Customer Satisfaction Commitment

Our ₹1,00,000 Adulteration Challenge is separate from our normal customer refund and return policy.

Customers do not need to conduct laboratory testing simply to report an ordinary issue such as:

Transit damage;
Leakage;
Wrong product;
Missing product; or
Other routine order-related problems.

For these issues, please contact our customer service team directly and we will assist you under the applicable provisions of this policy.

20. Storage Responsibility

Customers should store honey according to the instructions provided on the product label.

Honey should generally be:

Kept tightly closed;
Stored in a clean, dry place;
Protected from contamination;
Protected from excessive heat; and
Handled using clean, dry utensils.

Damage or deterioration resulting from improper storage or contamination after delivery may not qualify for return or replacement.

21. Customer Support

For returns, refunds, replacements, damaged shipments or other order-related questions, please contact:

Bharat Honey / Bharat Unani Pharmacy

WhatsApp / Phone:
7815900200 /
9399951704

Email:
info@bharathoney.com

Address:
Plot No. 20,
Mailardevpally IDA,
Hyderabad – 500005,
Telangana, India.

22. Governing Law and Jurisdiction

This policy shall be governed by the applicable laws of India.

Subject to applicable consumer-protection laws and any statutory jurisdiction available to consumers, disputes relating to transactions with Bharat Honey shall be subject to the jurisdiction of the competent courts at Hyderabad, Telangana.

23. Changes to This Policy

Bharat Honey may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our operations, products, applicable requirements or customer-service procedures.

The version displayed on our website at the time of the relevant transaction will apply, subject to applicable law.

Bharat Honey

Natural honey. Transparent sourcing. Scientific verification. Customer trust.