Privacy Policy

Last Updated: September 2026

At Bharat Honey, we respect your privacy and aim to keep your personal information safe, simple and transparent.

We collect only the information reasonably required to process orders, provide customer support and operate our website.

1. Information We May Collect

Depending on how you use our website, we may collect:

Your name;
Phone number;
Email address;
Billing and delivery address;
Order details;
Payment confirmation details;
Information you provide when contacting us; and
Other information you voluntarily provide.

We do not require customers to create a password or account in order to browse our website or place an order, unless such a feature is introduced in the future.

2. How We Use Your Information

We may use your information to:

Process and fulfil your order;
Arrange shipping and delivery;
Process refunds where required;
Provide customer support;
Send order and delivery updates;
Prevent fraud or misuse;
Meet legal, tax and accounting requirements; and
Improve our services.

3. Payment Information

Online payments are processed through recognised payment gateways, banks or payment service providers.

Bharat Honey does not ordinarily receive or store your complete debit card, credit card, UPI PIN or banking credentials.

We may receive limited payment information such as:

Transaction status;
Payment reference number;
Payment method; and
Transaction amount.

4. Sharing of Necessary Information

We do not sell customer personal information.

We share only the information reasonably required to complete your order or provide our services.

This may include information shared with:

Courier and logistics partners;
Payment gateways and banks;
Website and technology service providers;
SMS, email or WhatsApp communication services;
Professional advisers; and
Government or regulatory authorities where required by law.

5. Order and Delivery Information

To deliver your order, we may share necessary information with the courier or logistics partner, such as:

Your name;
Phone number;
Delivery address;
PIN code; and
Order-related delivery information.

This information is shared only for processing and completing your delivery.

6. Cookies and Website Technology

Bharat Honey does not intentionally use cookies for behavioural advertising or unnecessary tracking.

However, our website platform, shopping cart, payment gateway or other essential service providers may use limited technical cookies or session information where required for:

Shopping cart functionality;
Checkout;
Website security;
Payment processing; or
Basic website operation.

These are used only where necessary for the website or service to function properly.

7. Analytics

If analytics tools are used, we aim to use them only to understand website performance and improve the customer experience.

We do not intentionally use customer information for unnecessary behavioural profiling.

8. Marketing Communications

We may send promotional messages only where appropriate and where you have chosen to receive them.

You may ask us to stop promotional communications at any time.

Order confirmations, payment updates, dispatch information and delivery messages may still be sent when necessary to complete your order.

9. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

These measures may include secure website connections, access controls and recognised payment gateway systems.

No online system can guarantee absolute security, but we aim to use reasonable safeguards to protect customer information.

10. Passwords and Login Details

Bharat Honey does not normally require customers to create or provide a password to browse the website or place an order.

We will never ask you to provide your banking password, card PIN, UPI PIN or OTP through phone, email or WhatsApp.

11. How Long We Keep Information

We keep personal information only for as long as reasonably required for:

Processing orders;
Customer support;
Legal requirements;
Tax and accounting records;
Fraud prevention; or
Other legitimate business purposes.

Different types of information may be kept for different periods.

12. Your Choices and Rights

You may contact us to:

Ask what personal information we hold about you;
Correct inaccurate information;
Update your contact details;
Stop optional promotional communications;
Withdraw consent where applicable;
Request deletion of personal information where legally permitted; or
Raise a privacy concern.

Some information may need to be retained where required by law, taxation, accounting or an existing transaction.

13. Consent and Withdrawal

Where we rely on your consent, you may withdraw that consent where applicable.

Withdrawal of consent will not affect information that has already been lawfully processed.

Certain information may still need to be retained to complete an order or comply with legal requirements.

14. Children’s Privacy

A. Browsing and Learning
Our website is open to everyone for browsing, learning about our products and accessing educational information.

B. Personal Information and Online Purchases
We do not knowingly collect unnecessary personal information from children.

For online purchases or other transactions involving a person under 18, a parent or legal guardian may assist and provide the necessary information where required.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate under their own privacy policies.

Bharat Honey is not responsible for the privacy practices of independent third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if our website, services, technology or legal requirements change.

The latest version will be available on this page along with the updated date.

17. Privacy and Grievance Contact

For any privacy-related question, request or concern, please contact:

Email:
info@bharathoney.com

We will make reasonable efforts to review and respond to genuine privacy-related concerns.

18. Contact Us

Bharat Honey / Bharat Unani Pharmacy

WhatsApp / Phone:
7815900200 /
9399951704

Email:
info@bharathoney.com

Address:
Plot No. 20,
Mailardevpally IDA,
Hyderabad – 500005,
Telangana, India.

19. Related Policies

We value your trust and aim to handle your personal information responsibly, securely and transparently.

Bharat Honey